Case Study: Bend Park & Recreation District achieves fair, reliable registration at peak demand with Queue-it

Bend Park & Recreation District delivers fair registrations with Queue-it after an 800% demand surge

Bend Park & Recreation District (BPRD), a parks and recreation agency in Oregon, faced an 800% surge in demand for its program registrations post-COVID. This massive increase in traffic caused its IT systems to crash, leading to an inequitable booking experience and widespread customer complaints. BPRD needed a solution to manage the overwhelming traffic and ensure a fair process for its community.

BPRD implemented Queue-it's virtual waiting room to control traffic and ensure a fair, first-come, first-served registration process. The solution was a resounding success, transforming a previously stressful event into a smooth and quiet process. The queue cleared all users in under 15 minutes, and BPRD received overwhelmingly positive feedback from patrons, even those who did not get a spot, because the process was transparent and fair. Queue-it's solution also freed up internal staff who were previously occupied with managing system crashes and fielding complaints.

Bend Park & Recreation District (bprd)