Case Study: aCommerce and L’Oréal Thailand create a fairer online shopping experience with Queue-it

aCommerce and L’Oréal Thailand run fairer sales for 1,000 shoppers a day with Queue-it

aCommerce, an ecommerce enabler, and their client L’Oréal Thailand faced challenges managing high traffic and ensuring fairness during major online sales events. Their infrastructure could not handle the concurrent users, leading to website performance issues and an unfair shopping experience. They turned to vendor Queue-it and its virtual waiting room for a solution.

By implementing Queue-it's virtual waiting room, aCommerce gained control over traffic inflow and ensured a first-in, first-out, fair experience for shoppers. The solution prevented server crashes, improved website performance during peak demand, and resulted in fewer customer complaints. Queue-it provided the necessary control and transparency for aCommerce to successfully manage L’Oréal Thailand's high-traffic sales.

aCommerce & L’Oréal