Case Study: Tulare County, California achieves streamlined county-wide document management and cost savings with Questys

Tulare County, California - Customer Case Study

Tulare County, a large and geographically diverse California county of about 397,000 residents, faced inefficient and costly document practices: several departments used an unstable, non-scalable document management system, many relied on paper filing, and centralized storage backlogs required time-consuming retrievals. The county needed a single, county-wide solution to improve search performance, reduce storage costs, and streamline training and support.

Tulare implemented Questys Content Management (part of the MessageVision platform), consolidating departments onto one scalable system. The county reduced storage, retrieval, and printing costs, eliminated many paper-based interdepartmental processes, and increased employee productivity; ongoing plans include wider deployment of imaging, OCR/barcode automation, workflow, and enterprise content management.

Tulare County, California

Ed Frankovic

Project Manager