Case Study: Merced County Department of Public Works achieves reduced storage and same-day records retrieval with Questys Document Management & LegisStream

Merced County - Customer Case Study

Merced County Department of Public Works, a 200‑employee agency overseeing divisions from roads to parks, was overwhelmed by growing volumes of paper records. Floor‑to‑ceiling filing rooms, off‑site storage and no formal retention processes made locating documents for court cases and information requests slow and laborious—sometimes taking days or weeks.

After implementing Questys Document Management and LegisStream, staff could store and retrieve records quickly via a user‑friendly, searchable database. The county dramatically reduced physical storage (one supervisor went from three lateral files to one shelf), began fulfilling requests the same day, improved overall productivity, and expanded the solution county‑wide with plans to share the approach with other governments.

Merced County

Lupe Lopez

Administrative Supervisor