Case Study: Mariposa County Building Department achieves fast, nearly 100% accurate permit access with Questys Document Management

Mariposa County - Customer Case Study

Mariposa County Building Department, a nine-person government office in Mariposa, CA that issues more than 2,600 permits a year, was hampered by an outdated paper system — permits in drawers and basement boxes, cross-referenced with handwritten 3" x 5" index cards. Misfiled cards and limited storage made locating records time-consuming or impossible, creating inefficiencies and risks for code enforcement and property buyers.

The department implemented Questys Document Management for searchable, electronic filing, chosen for its user-friendly interface, H.T.E. integration, and strong training/support. Employees now retrieve records in minutes with nearly 100% accuracy, physical storage needs have been reduced, customer service and emergency response have improved, and plans are in place to provide public access terminals.

Mariposa County

John E. Davis

Building Director