Case Study: Forgital USA Inc. achieves instant document access and cuts retrieval time from days to minutes with Questys Document Management

Forgital USA Inc - Customer Case Study

Forgital USA Inc., the North American distribution arm of Forgital Group, supports 100 customer accounts from a 26-person Houston office handling high volumes of transactional documentation (order confirmations, packing slips, bills of lading, invoices, proof of delivery, receiving documents and Material Test Reports) and must meet ISO 9000 retention requirements. Manual, paper-driven filing quickly overwhelmed physical storage and made document retrieval slow and error-prone, sometimes taking hours or days and requiring outside requests.

Working with Stargel Office Solutions, Forgital implemented Questys Document Management integrated with its NxTrend Sx-Enterprise ERP and Toshiba copier to create a searchable electronic repository. Scanning documents directly into the system cut retrieval time from days to minutes, improved employee productivity, reduced physical storage and supply costs, and simplified compliance with ISO 9000 and other industry regulations.

Forgital USA Inc

John J. Fisher

Controller