Case Study: City of St. Petersburg achieves streamlined document and records management and improved productivity with Questys

City of St. Petersburg - Customer Case Study

The City of St. Petersburg, FL, serving departments from Police and Fire to Finance, Courts and Public Works, faced fragmented, mission‑critical records scattered in network folders and data silos. Documents were hard to find, at risk of loss, and the manual processes made compliance and user productivity difficult to achieve.

The city implemented Questys Enterprise Content Management, integrating with systems like SunGard, Outlook and Oracle to enable electronic import, OCR indexing, automated filing and workflow prompts. The solution delivered secure, searchable access across applications, improving efficiency, reducing staff time and costs, and increasing accuracy, transparency and regulatory compliance.

City of St. Petersburg

Muslim Gadiwalla

Chief Information Officer