Case Study: City of Laguna Hills achieves faster document access and improved records retention with Questys Document Management

City of Laguna Hills - Customer Case Study

The City of Laguna Hills, a recently incorporated California city with about 130 employees, needed a reliable way to organize and retain growing volumes of city records after initial budget constraints delayed a solution. City officials sought a system to streamline filing, retrieval and agenda management across departments.

They implemented Questys Document Management with Questys Capture (and LegisStream for agenda automation), integrating barcode/OCR indexing with their Acutrack records system to automate indexing, publish packets online and tie filing to retention schedules. The result: searchable records and near‑instant retrieval, faster staff productivity, improved communication and secure backup/retention of important documents.

City of Laguna Hills

Peggy Johns

City Clerk