Case Study: City of Columbia achieves streamlined records management and instant document retrieval with Questys

City of Columbia - Customer Case Study

The City of Columbia, SC needed a reliable records management solution to handle years of paper backlog and growing storage problems. With the city vault full and important documents stored in unprotected boxes, the Records Administrator sought a system that would capture backlog and day-forward records, provide instant retrieval for city users, meet state requirements, and offer disaster recovery.

After evaluating many options, the city selected Questys Solutions in 1997 and deployed it in the City Clerk’s office, Police Department and Utilities Department. Questys centralized imaging and retrieval, addressed the storage and compliance issues, and delivered disaster recovery — and its responsive support built a lasting partnership with city staff who praise the product’s performance and the vendor’s customer service.

City of Columbia

Pamela Ferst

Records Administrator