Case Study: Century 21 Wilson Minger Agency, Inc. achieves 80% time-savings in listing creation and improved customer service with Questys Document Management

Century 21 Wilson Minger Agency - Customer Case Study

Century 21 Wilson Minger Agency, Inc., a 50‑employee real estate office in Niceville, FL with 45 active agents closing about 25 transactions per month, was slowed by a paper‑driven workflow and a “village” of file cabinets that hindered office efficiency and customer service.

After a quick deployment of Questys Document Management and brief remote training, the agency digitized its transaction files, enabling 80% time savings when creating new listings, fast and precise searches, reduced on‑site storage (keeping only two years of hard copies), and faster agent response times—resulting in improved professionalism, customer service, and a user‑friendly, cost‑effective solution.

Century 21 Wilson Minger Agency

Kathryn Weeks

Office Manager