Case Study: San Francisco Bay Area Rapid Transit District (BART) achieves faster, more secure pre‑hire screening with Questionmark

San Francisco Bay Area Rapid Transit Screens Potential Hires

The Bay Area Rapid Transit District (BART), which operates 43 stations over 104 miles and serves 104 million riders annually, needed a more efficient way to pre‑screen roughly 60 job candidates a month for technical roles. Testing had been cumbersome and manual—handwritten 3x7 cards kept in a vault called "Big Bertha," a maintained 70‑person test facility, union proctoring rules, and grading that took three to four days—so BART engaged Questionmark to modernize its pre‑screening.

Questionmark (using Questionmark Secure for proctoring) implemented computerized multiple‑choice electronics assessments integrated with BART’s LMS, letting candidates start tests on arrival, confirm contact details, and receive immediate scores. The solution eliminated heavy paper booklets and long grading delays (turning 3–4 day waits into instant results), enabled decentralized testing, blocked cheating with desktop lockdown, and streamlined reporting and training workflows for BART.

Bay Area Rapid Transit District

Anthony Cooper

Digital Media Specialist