Case Study: Jordan’s Furniture automates sales training assessments and accelerates 360° feedback with Questionmark

Sales Training and 360 Assessments at Jordan’s Furniture

Jordan's Furniture, a large New England furniture retailer and part of Berkshire Hathaway, needed a better way to ensure its extensive sales and new-hire training stuck with employees. As paper-based post-workshop tests became unwieldy across multiple stores, Jordan's evaluated options and selected Questionmark for its administrative ease, trainee usability, OS compatibility and flexibility.

Questionmark was deployed on in-store PCs to deliver assessments and 360-degree reviews, providing instant results that managers use to pinpoint knowledge gaps, target coaching and gather module feedback. The vendor’s platform sped up administrative work (a 360 rollout gathered input from nearly 40 managers via emailed links), reduced paper handling, and enabled faster tuning of training — improvements Jordan's plans to expand across the company.

Jordan’s Furniture

Peter Clark

Director of Information Systems