Case Study: Popeyes Louisiana Kitchen achieves streamlined, up-to-date manager certification with Questionmark

Popeyes designated restaurant managers as certified training managers

Popeyes Louisiana Kitchen, a global quick-service chicken chain with over 1,500 locations, needed to maintain consistent quality, food safety and operational standards by certifying restaurant managers as training managers. To meet this challenge, Popeyes turned to Questionmark for online testing to standardize manager certification and ensure up-to-date knowledge across its restaurants.

Questionmark delivered an online testing solution used for annual certification exams and candidate assessments, with a required passing score of 90 out of 100 and immediate feedback on incorrect answers. The Questionmark platform let Popeyes update exams centrally so no one takes an outdated test, provided instant notification and results (eliminating mail delays), and proved cost-effective; Popeyes reports faster processing, easier maintenance of exam content, and plans to expand Questionmark-based pre/post testing across job stations.

Popeyes Louisiana Kitchen

Janice Paul

Training Designer