Case Study: Pacific Pulmonary Services achieves faster, standardized onboarding and $540K savings with Questionmark

Pacific Pulmonary Services - Customer Case Study

Pacific Pulmonary Services (PPS), an in‑home provider of respiratory equipment and services with about 1,200 employees, faced slow, inconsistent onboarding: new sales reps often went six months in the field before classroom training, managers were new or uninvolved, and centralized training was costly and time‑consuming. To fix this, PPS adopted Questionmark’s assessment and compliance‑tracking tools as part of an internally branded FastTrack onboarding program to standardize what reps must know, see and do.

Using Questionmark, PPS moved from classroom training to a mix of online and oral assessments (initially 16, now five) tied to manager‑led checklists; Questionmark’s email alerts automatically notify stakeholders of scores and compliance status. The change increased manager involvement, made compliance tracking and accreditor reporting simpler, and produced measurable results: about $540,000 in savings and higher sales rep performance measured by more oxygen equipment set‑ups.

Pacific Pulmonary Services

Janet Ladd

Training Development Manager