Case Study: Fitzgerald Health Education Associates streamlines online assessment scheduling and boosts certification success with Questionmark

Fitzgerald Health Education Associates: Helping Nurse Practitioners Achieve Certification

Fitzgerald Health Education Associates (FHEA) helps nurse practitioners and advanced practice nurses prepare for certification and maintain competence through review courses, seminars and online courseware. Faced with manually graded paper assessments and time-consuming order entry—often re-entering dozens of assessments per customer—FHEA needed a scalable, web-based assessment and learning solution. They adopted Questionmark’s hosted assessment platform and engaged Questionmark Consulting Services to move testing online and simplify administration.

Questionmark implemented hosted delivery, automated scheduling, synchronized participant records, and email notifications that link learners to modules and post-tests, while handling software upgrades and technical maintenance. Questionmark’s scoring and reporting tools eliminated manual re-entry, created LMS‑style scheduling and record-keeping, and made impact measurable—for example, students who scored in the 50s–60s on a pretest reached a 100% pass rate on the post-test after FHEA’s course—helping FHEA serve ~4,000 learners a year and expand into university partnerships.

Fitzgerald Health Education Associates

Bernice Flete

Database Manager