Case Study: Wake County Sheriff’s Office achieves secure AD self-service and reduced IT workload with Quest Active Roles

Working Together To Improve Public Safety

Wake County Sheriff’s Office, the primary law enforcement agency for unincorporated Wake County, NC, acted as the central data hub for multiple public safety agencies but struggled with a heavy IT burden: partner agencies could not create or modify user accounts or permissions in the shared SunGard system, and the Sheriff’s Office staff had to handle all changes, causing delays and straining resources—especially for agencies with little or no IT support.

In March 2012 the county deployed One Identity Manager — Active Directory Edition and Active Roles, introducing a self-service request portal, predefined approval workflows and backend integration with SunGard. The solution shifted routine AD and group management to business owners while preserving security and delegated controls, added automatic user notifications, reduced administrator workload, and now supports over 1,600 public safety users—improving data sharing, timeliness, and operational efficiency.

Wake County Sheriff’s Office

Christopher J. Creech

Manager of Information Technology