Case Study: Drexel University eliminates IT overtime and saves one full‑time headcount with Quest KACE

University IT Team Saves One Full-Time Headcount

Westphal College of Media Arts and Design at Drexel University — serving 2,000 students and 200 staff across eight buildings — was struggling to manage 800 PCs, Macs and Linux desktops manually. Quarterly break-week upgrades created up to 100 hours of overtime, inconsistent application and patch levels, and left the IT team unable to meet a university-wide security initiative.

By deploying the KACE Systems Management Appliance (KACE SMA) to automate patching, application distribution and reporting, Westphal eliminated break-week overtime, realized savings equivalent to one full-time IT salary, and achieved compliance reporting across all 800 desktops. The college also shortened user downtime from days to hours, centralized inventory and service-desk functions, and now completes updates faster and more consistently.

Drexel University

Jason Rappaport

Director of IT