Case Study: University of East Anglia (UEA) achieves 100% ROI in nine months with Quest Authentication Services

UK University Cuts IT Burden With Unix/Linux Single Sign-On

The University of East Anglia (UEA), a UK higher-education institution supporting roughly 19,500 students and 3,000 staff, faced rising IT support costs and security risks because Unix and Windows systems used separate authentication. With no automatic password synchronization across more than 40,000 user accounts and hundreds of Unix servers and workstations, help-desk volumes and administrative overhead increased and unplanned downtime threatened critical university operations.

UEA deployed One Identity Authentication Services to extend Active Directory to Unix and Linux, integrate existing identity data, and enable centralized authentication and single sign‑on. The solution cut password-related support calls and Unix maintenance time, strengthened password policy compliance, eliminated disruptive downtime, and delivered a 100% return on investment within nine months.

UEA

Jon Woodley

Head of Systems