Case Study: U.S. Energy Company restores Active Directory in under an hour with Quest Recovery Manager

The Energy Company - Customer Case Study

The Energy Company, a U.S. energy provider with 10,000 employees and a large Active Directory environment, faced a major outage when an IT typo in an IPv6 subnet definition brought down its entire domain. The company had Quest’s Recovery Manager for Active Directory as part of its Quest solution set, and it became critical when all 36 domain controllers became unresponsive.

Using Quest’s Recovery Manager for Active Directory with guidance from Quest support, the IT team restored key domain controllers and brought the domain back within about an hour. Nearly all 36 DCs were restored by the next morning, avoiding what could have been days or weeks of downtime and potentially millions in lost revenue; the tool also later restored an accidentally deleted group in just five minutes.

The Energy Company