Case Study: Euskaltel achieves 75% faster issue resolution and 75% higher IT productivity with Quest Foglight

Telecommunications Company Improves Application Performance

Euskaltel, a leading telecommunications provider in Spain’s Basque Country serving 300,000 customers, depends on EKTnet, a custom .NET CRM used by employees, distributors and online customers to process millions in daily transactions. With limited end-to-end visibility and no direct view of the user experience, troubleshooting was slow and siloed teams struggled to pinpoint whether issues originated in the application, database, client or infrastructure.

After piloting Quest Foglight User Experience Management and Foglight for .NET, Euskaltel gained session/transaction replay and comprehensive monitoring across application, database, servers and VMs, enabling fast root-cause analysis. The company cut issue resolution time by 75%, increased IT staff productivity by 75% without adding headcount, and improved user satisfaction while moving toward more proactive monitoring.

Euskaltel

Jon del Amo Maté

Applications and Systems Maintenance Lead