Case Study: BroadSoft achieves efficient, scalable IT support for 825 global employees with Quest KACE systems management

Telecommunications Company Efficiently Supports Distributed And Growing Workforce

BroadSoft, a U.S.-based telecommunications company that provides VoIP solutions to service providers, faced scaling challenges as it grew to 825 employees worldwide. Its five-person IT team relied on manual inventory processes and a limited home‑grown ticketing tool, had little visibility into devices or licenses, and lacked remote support capabilities—resulting in slow, error-prone problem resolution.

By deploying KACE Systems Management and Deployment appliances, BroadSoft gained a central console with deep visibility into ~900 Macs and PCs, integrated service‑desk ticketing, remote remediation and automated patch management. The IT team now resolves issues faster, achieves 92% critical patch compliance, tracks assets and warranties for lifecycle planning, and efficiently supports a distributed, mobile workforce.

BroadSoft

Scott Carstens

Information Technology Systems Manager