Case Study: Dell Inc. achieves global IAM automation, stronger compliance and operational efficiency with Quest Identity Manager

Simplifying Global Identity And Access Management

Dell, a global technology company with over 100,000 employees, faced growing difficulty tracking access privileges across a dynamic mix of on‑premise and cloud systems. To meet global compliance requirements and reduce the security and administrative burden of frequent hires, role changes and terminations, Dell determined its legacy IAM platform was inadequate and sought a more configurable, automated solution.

Dell implemented Identity Manager (from Quest/One Identity), creating a global, intelligence‑driven IAM platform that automates and secures user provisioning, unifies disparate identities and directories, and supports single sign‑on with real‑time auditing and reporting. The new system improved compliance and operational efficiency, reduced errors and termination‑related risks, and enhanced self‑service and workflow capabilities.

Dell Inc.

Chris Lange

Senior Manager