Case Study: GICSA achieves 90% user satisfaction and 30% faster issue resolution with the KACE Systems Management Appliance by Quest

Real estate organization evicts inefficiencies by automating device management

GICSA, a Mexico-based real estate and property management firm, faced rising security risks and operational gaps after staff moved to remote work: IT could no longer physically inspect devices, inventories were incomplete (about 75% accurate), and software updates, license management and service-desk processes were manual and slow. The company needed real-time visibility into devices and a way to standardize and automate endpoint management for hundreds of employees.

Over a weekend GICSA and partner EXITE.TI deployed the cloud-based KACE Systems Management Appliance by Quest to register and automate management of 450 devices. The solution enabled real-time inventories, automated updates and standardized workflows, letting two IT staff manage the estate (down from five), cutting issue resolution time by 30% and raising user satisfaction to 90%.

GICSA

Josué Gil López

Help Desk Coordinator