Case Study: Abu Dhabi Ports achieves stronger security and up to 90% faster onboarding with Quest

Port management company strengthens security and accountability

Abu Dhabi Ports, the UAE port operator managing 11 ports including Khalifa Port, faced growing security and management challenges as its IT environment expanded. Native Microsoft tools left visibility gaps and made it hard to track changes across Active Directory, Exchange and file servers; provisioning was manual (onboarding took 1–2 weeks) and the service desk handled 300–400 password resets a year, creating security, accountability and productivity issues.

The company deployed Quest Change Auditor and InTrust plus One Identity Active Roles and Password Manager to centralize encrypted auditing, enable real‑time alerts, automate provisioning and provide self‑service password resets. As a result, incident reporting now takes seconds instead of days, real‑time alerts improve protection, onboarding time was cut by up to 90% (from weeks to about a day), and password‑reset tickets were eliminated—reducing helpdesk workload and strengthening security and accountability.

Abu Dhabi Ports

Zaid Al-Ali

Enterprise Systems Manager