Case Study: NMC Health cuts costs and maximizes productivity with Quest KACE

NMC Health streamlines operations with a comprehensive and cost-effective approach to IT management

NMC Health, a 103-bed community nonprofit hospital in Newton, Kansas with just under 1,000 employees, relied on a paper-based, homegrown IT support system that made ticketing, inventory, patching, and imaging slow and hard to track. With a small IT staff and limited budget, the hospital needed a single, cost-effective endpoint management solution that could replace multiple best-of-breed tools and improve incident response.

By deploying Quest KACE — the KACE Systems Management Appliance (SMA) for service desk, inventory and patching, and the KACE Systems Deployment Appliance (SDA) for imaging — NMC Health gained organized ticketing, comprehensive hardware and software tracking, simplified patch management and fast automated Windows deployments. The unified approach sped issue reporting and resolution, gave reliable asset visibility, and delivered strong ROI so the IT team now uses KACE daily and no longer sees a need to switch.

NMC Health

Mike Cottle

IT Director