Case Study: Focal-JMlab achieves faster, more secure IT management and a streamlined service desk with Quest KACE Endpoint Systems Management Appliances

High-fidelity meets IT infrastructure management

Focal-JMlab, a French high-end audio manufacturer with about 500 employees and multiple sites, faced the challenge of managing its IT infrastructure with a small, stretched IT team. The company needed to automate routine tasks and streamline support so users received faster, less disruptive service while maintaining security and compliance.

Focal deployed KACE SMA (K1000) and KACE SDA (K2000) appliances to automate imaging, inventory, application deployment and an integrated service desk. The solution sped workstation deployment and replacements, improved asset tracking, security and software compliance, and delivered better service-desk metrics—freeing IT to focus on higher-value projects.

Focal-JMlab

Alain Gachet

Infrastructure and System Manager