Case Study: Radiology provider automates patching for 400 endpoints — cuts update time from 40 hours to 1 hour with Quest KACE Systems Management Appliance

Healthcare provider automates patch management to 400 endpoints across 10 states

A U.S. radiology provider that supports 160 employees and about 400 endpoints across 10 states struggled with manual patch management: scheduling, visiting and updating servers and workstations took roughly 40 hours per cycle and stretched patching out for months, especially for remote endpoints behind firewalls where WSUS proved impractical.

The IT team deployed the Quest KACE Systems Management Appliance to automate patch detection, scheduling and installation, cutting the hands-on patching effort from 40 hours to about 1 hour and shortening full patch cycles to roughly a week. The appliance also consolidated service desk, IT asset inventory and software license compliance, helped meet SOC 2 requirements, and simplified ongoing endpoint management.