Case Study: GE.SI.ass achieves secure, compliant partner access and 75% setup-time savings with Quest

GE.SI.ass - Customer Case Study

GE.SI.ass, an Italian IT support consortium serving insurers Helvetia and Nationale Suisse, needed a secure, compliant way to outsource support for complex Microsoft SQL Server and SAP-based business intelligence systems. The company had to delegate administrative tasks to trusted partners while preventing credential sharing and meeting strict data‑protection and auditing requirements.

Working with R1 SpA, GE.SI.ass deployed One Identity Privileged Password Manager and Privileged Session Manager on a hardened appliance to automate, control and record privileged access. The solution let partners deliver expert support without possessing system credentials, provided full audit trails and training opportunities via session recordings, cut setup time by about 75%, and ensured ongoing compliance and data protection.