Case Study: Cross Sound Ferry achieves business continuity and minute-level recovery with Quest AppAssure and DL4000

Ferry service protects its website and ticketing system

Cross Sound Ferry, a U.S. ferry operator that relies on its website and ticketing system for revenue, needed to replace an unreliable tape-based backup process that required nightly windows and couldn’t recover files changed during the day. With a small IT team supporting passenger services, POS systems and critical business servers, the company sought automated, nonintrusive backups and fast recovery to avoid costly downtime and data loss.

They deployed Quest AppAssure with DL4000 appliances to replicate 4.67 TB to an off-site virtual standby with frequent snapshots. The integrated solution delivers rapid restores (file restores in 5–10 minutes, databases in 15 minutes, full VMs in ~40 minutes), enables recovery of recent changes, supports bare‑metal restores, saves 2–3 hours per week in tape management and provides the business continuity and peace of mind the company required.

Cross Sound Ferry

John Simmons

Manager of Information Technology