Case Study: City of McKinney achieves proactive application visibility and faster issue resolution with Quest Foglight APM

City of McKinney - Customer Case Study

The City of McKinney, Texas — a municipal government of about 900 employees serving nearly 150,000 residents — supports more than 200 applications, including critical police and fire systems. Its legacy monitoring tools didn’t provide enough visibility or integration, making it difficult to pinpoint root causes and risking downtime for essential city services.

McKinney implemented Quest Foglight Application Performance Monitoring and Toad Data Modeler and upgraded its data‑center hardware with Dell PowerEdge, working with Quest consultants to deploy the tools. The result is a central “pane of glass” with real‑time alerts and database modeling that enables faster diagnosis, proactive problem prevention, improved system integration, and more IT time to deliver modern resident services like online permitting.

City of McKinney

Marcus Coleman

Infrastructure Director