Case Study: Journeycall achieves rapid full recovery and 98% reduced backup administration with Quest Rapid Recovery

Call center quickly restores operations after disaster

Journeycall, a UK-based contact centre in the ESP Group that supports public transport smartcard services, faced an existential risk from slow, unreliable tape-based backups. When a burst air-conditioning unit flooded its server rack and knocked out network, login and email services, the company needed a faster, more dependable way to protect and recover critical systems.

By deploying Quest’s DL Backup and Recovery Appliance with Rapid Recovery, Journeycall restored its full environment within hours and avoided major business disruption. The solution cut backup administration by 98% (from four hours a day to about five minutes), freed roughly 20 hours a week of IT time, greatly improved application availability, eliminated backup windows with virtual standbys, and delivered reliable, near-instant disaster recovery and peace of mind.

Journeycall

George Mair

IT & Comms Manager