Case Study: McIntire School of Commerce achieves streamlined help desk ticketing, device imaging and asset tracking with Quest KACE

Business school streamlines help desk ticketing, device imaging, workflows and inventory

The McIntire School of Commerce at the University of Virginia, serving about 1,400 students and several hundred faculty and staff, needed to manage hundreds of endpoint devices while handling frequent, short‑notice requests (for example, mass software installs for classes), onboarding/offboarding, imaging cycles, inventory and after‑hours support. Its IT team required a way to centralize ticketing, automate recurring workflows and improve asset visibility to reduce manual work and response time.

By deploying KACE Systems Management Appliance (SMA) and Systems Deployment Appliance (SDA), the school centralized help‑desk ticketing, automated onboarding/off‑boarding and facility workflows, tracked inventory and warranties, and handled imaging, software distribution, scripting and patching. The result: more efficient student and staff help‑desk operations, proactive alerts for offline or low‑disk endpoints, streamlined key and asset tracking, predictable academic‑cycle image deployments, and faster, more consistent IT service delivery.

McIntire School of Commerce

Eric Rzeszut

Director of IT Product Management