Case Study: Dr. Denis Boyle Jr. cuts reimbursement time in half with Quest Diagnostics' Quanum RCM

Pennsylvania practice cuts reimbursement time in half with Quanum RCM

Dr. Denis Boyle Jr., a general practice in Upper Darby, Pennsylvania, was looking to modernize from paper records to electronic health records to meet CMS meaningful use requirements. Working with Quest Diagnostics, the practice adopted Quanum EHR after already using Quanum eLabs, and later added Quanum RCM and PM to improve billing and workflow.

With Quest Diagnostics’ Quanum suite, patient demographics and insurance data flow automatically across systems, claims are reviewed and color-coded before submission, and staff can manage appointments and reminders more efficiently. The practice cut Medicaid reimbursement time in half, reduced flu shot reimbursement from 45 days to 10–12 days, and successfully attested for meaningful use every year since implementation, helping avoid Medicare penalties.