Case Study: Miami Primary Care improves office workflow with Quest Diagnostics’ Quanum EHR

Miami Primary Care - Customer Case Study

Miami Primary Care, a private internal medicine and family practice in Miami, Florida, needed a better way to move from paper charts to an electronic health record (EHR). The practice, led by Quest Diagnostics customer Miami Primary Care and supported by three physicians and 10 employees, was looking for a solution that could improve workflow, manage growing patient volume, and simplify charting and billing tasks.

Quest Diagnostics implemented Quanum EHR, along with Quanum eLabs, to connect lab results directly into patient records, streamline documentation, and improve office communication. The cloud-based system helped Miami Primary Care manage ICD-10 coding updates, scan and attach documents, assign tasks, and support in-house billing more efficiently. The practice also reported easier Meaningful Use reporting, strong technical support, and faster access to patient information, helping the team serve about 40-50 patients per day more smoothly.