Case Study: Island Ob/GYN reduces denials and speeds payments with Quest Diagnostics' Quanum RCM

Florida Ob/Gyn reduces denials with Quanum RCM

Island OB/GYN, a small Marco Island, Florida practice serving about 25 patients per day, needed to move from paper charts to electronic records to qualify for the CMS EHR incentive program. The practice also wanted a better way to manage scheduling, patient reminders, and billing as its Medicare population grew. Quest Diagnostics provided the Quanum suite, including eLabs, EHR, Practice Management (PM), and Revenue Cycle Management (RCM).

With Quest Diagnostics’ Quanum EHR, PM, and RCM tools, Island OB/GYN centralized patient information, streamlined workflows, and improved front-desk and billing operations. The practice reported smoother organization, easier appointment reminders, fewer claim denials, less need to resubmit claims, and faster payments; staff also praised the training and technical support from Quest Diagnostics.

Island OB/GYN

Kristen Dwyer

Office Manager