Case Study: Miami Jet Tours achieves real-time vehicle tracking and improved customer service with Quartix

Miami Jet Tours - Customer Case Study

Miami Jet Tours is a Miami-based tourist transport company operating a fleet of 16 buses and vans that provide airport shuttles and private trips across Florida and interstate routes. Facing stiff competition and tight margins, the owner needed an affordable vehicle-tracking solution that would let dispatchers quickly tell customers where vehicles were and provide proof of driver hours and routes without disrupting drivers.

After a free demo in 2016 they chose Quartix for its real-time tracking and affordable suite of fleet-management tools — including timesheets, route maps, geofencing, driving-style reports and an IFTA calculator. The system lets staff answer customer location queries without contacting drivers, verifies working hours and trips, and gives the owner confidence that additional features are available when needed, all with easy-to-use software and strong support.

Miami Jet Tours

Rafael Mulkay

Owner