Case Study: Wyndham Hotels & Resorts cuts resolution time by 50% with Quantum Metric

Wyndham Hotels & Resorts cuts resolution time by 50% with Quantum Metric

Wyndham Hotels & Resorts faced a fragmented data landscape across its numerous digital properties, which hindered collaboration between teams and slowed down the identification and resolution of technical and user experience issues. To address this challenge, Wyndham partnered with vendor Quantum Metric and its digital analytics platform to integrate and unify its existing tool stack.

Quantum Metric integrated with Wyndham's systems, including Datadog, Medallia, and Adobe Analytics, to create a single source of truth. This provided teams with a shared view of the customer, connecting backend performance data to frontend user behavior. The solution delivered significant results for Wyndham, including a 50% reduction in average resolution time, the fixing of six major issues within 30 days, and a boost to direct bookings and guest experience.

Wyndham Hotels & Resorts