Case Study: Extra Space Storage improves digital visibility and issue resolution with Quantum Metric

How Quantum Metric uncovers problems, delivers context, and provides guidance during the full-replatform of Extra Space Storage’s digital offering

Extra Space Storage, a national storage company, needed better visibility across its digital experience as its team managed a point of sale system, call center application, and self-service portal. Without enough context in support tickets, issues were hard to replicate and slow to investigate, especially across their legacy technology and native app.

Quantum Metric helped Extra Space Storage uncover problems with real-time analytics, session replays, page analytics, alerts, and data capture and visualization. With Quantum Metric, the team could quantify issues, prioritize fixes, improve native app visibility, support A/B testing, and reduce friction—leading to reduced call center time, improved employee experience, and faster issue resolution.

Extra Space Storage

Brian Van Ausdal

Senior Product Manager