Case Study: Carhartt Gains Clear Product Visibility with Quantum Metric

Carhartt Gains Clear Product Visibility with Quantum Metric

Carhartt, the premium workwear brand, needed a better way to uncover customer experience friction across its digital channels. Before using Quantum Metric, the team mostly learned about issues through customer service tickets, which made reproduction difficult and slowed time to resolution significantly.

Using Quantum Metric’s user experience and performance monitoring platform, Carhartt gained clear product visibility, session replay, and device/browser segmentation to quickly identify both technical issues and usability problems. With Quantum Metric, Carhartt reduced resolution time from days to hours and sometimes minutes, and the team says the vendor has been a proactive partner in finding digital experience opportunities.

Carhartt

Steven Kachnowski

Manager of Application Support for Digital Engineering