Case Study: Leading Shoe Branding Company achieves a $5M cart recovery opportunity with Quantum Metric

A shoe brand identifies a $5M opportunity after replatforming

A leading shoe branding company upgraded its Salesforce Commerce Cloud platform and then saw conversion drop by nearly 25%. The e-commerce team struggled to connect user experience issues with technical problems and needed a clearer way to identify what was hurting customer experience and revenue, so they brought in Quantum Metric.

Using Quantum Metric, the team gained real-time visibility into customer behavior, surfaced checkout errors and design issues, and automatically prioritized conversion blockers by opportunity value. Quantum Metric quickly identified over $5 million in annual abandoned cart value tied to a checkout issue, helping the company launch a checkout optimization project and prioritize improvements into two releases.