Case Study: Serasa Experian Achieves Organizational Transformation with Quantive Results

Serasa Experian's Organizational Transformation with Quantive Results

Serasa Experian, the global information services company, was looking to rapidly grow its business but needed an organizational transformation to better execute strategy. The company lacked a single source of truth for its data and struggled to drill down to key objectives transparently, so it turned to Quantive Results to help align leadership and create an outcome-focused operating model.

With Quantive Results, Serasa Experian set five objectives and 30 key results, integrated its full data stack into one central KPI hub, and improved strategy execution across the enterprise. Quantive helped reduce manual reporting and increase accuracy, with 47% of employees saying meeting time was used more efficiently and 49% saying reporting communication became clearer; over two years, visibility into objectives improved results tracking and transparency by 67%, 90% of teams owned OKRs, and bug SLAs were cut in half from three months to 1.5 months.

Serasa Experian

Flavio Balestrin

Vice President of HR