Case Study: Chargebee achieves organization-wide OKR adoption and strategic clarity with Quantive Results

Chargebee adopts the OKR framework to sustain their future

Chargebee, a fast-growing SaaS billing and revenue management company valued at $1.4 billion with 700+ employees and 3,000+ customers, faced fragmented goal-setting, low awareness of existing processes, and limited cross-team collaboration. Ready to adopt OKRs but lacking the structures and buy-in to do so, Chargebee turned to Quantive and its Quantive Results platform to drive a simple, rigorous change-management approach.

Using Quantive Results (with coaching support from partner AuxinOKRs), Chargebee trained teams, created visibility with Insightboards and Whiteboards, and used the OKR design score to embed objectives into daily workflow. Quantive helped the company establish three clear outcomes — clarity and consistency, transparency, and disciplined focus — leading to more regular collaboration, better alignment to company goals, consistent target achievement, and positioning Chargebee for accelerated digital transformation and rapid growth over the next five years.

Chargebee

Lavanya Gopinath

Director of Operations