Case Study: Novobanco achieves AI-driven personalized banking with Quantexa

Novobanco's Digital Transformation Getting data ready for an AI-driven future

Novobanco, a leading Portuguese financial institution, was looking to modernize its data management and decision-making to support a more AI-driven future. With fragmented data across disparate systems, the bank needed a way to build a 360° view of customers, improve fraud prevention and compliance, and enable real-time personalization. It turned to Quantexa’s Decision Intelligence Platform and Microsoft Fabric to help address these challenges.

Quantexa helped Novobanco create a centralized, continuously updated data estate and a financial crime prevention data layer, unifying internal and external data and improving entity resolution. The result was better compliance, stronger risk management, reduced manual workloads, and improved operational efficiency, while also powering 50 AI models for hyper-personalized customer experiences. With Quantexa, Novobanco has positioned itself for scalable, future-ready innovation in AI-driven banking.

Novobanco

Seamus Murphy

Chief Operating Officer