Case Study: Novobanco builds an AI-ready data foundation with Quantexa and Microsoft

Novobanco deploys 50 AI models with Quantexa and Microsoft

Novobanco, a leading financial institution in Portugal, sought to revolutionize its business model and customer experience by leveraging data and AI. The bank faced challenges with data silos that hindered its ability to gain a holistic customer view for personalized services and efficient operations. To address this, Novobanco partnered with vendor Quantexa, initially using its Decision Intelligence Platform to establish a foundation for financial crime compliance.

Quantexa implemented its Unify for Microsoft Fabric solution to dismantle data silos and create a unified, trusted data foundation. This integration provided best-in-class entity resolution, enabling a comprehensive 360-degree view of customers. As a result, Novobanco now operates over 50 AI models, achieving hyper-personalized customer experiences, enhanced fraud detection, and improved operational efficiency. The Quantexa solution provided a single source of truth, streamlining compliance and risk management while future-proofing the bank's AI-driven strategy.

Novobanco