Case Study: HSBC combats financial crime and fraud with Quantexa

How Decision Intelligence is Helping HSBC Combat Financial Crime and Fraud

HSBC, one of the world’s largest trade banks with around 40 million customers across more than 60 markets, needed a better way to combat financial crime and fraud at global scale. Its challenge was that siloed data and limited contextual visibility made it difficult to understand relationships and transactions across jurisdictions, while legacy rules-based approaches created too many false positives and disrupted customer experience. To address this, HSBC turned to Quantexa and its Decision Intelligence Platform.

Quantexa implemented its Decision Intelligence Platform to unify data, automate gathering and investigation, and provide a contextual, 360-degree view of customers and counterparties. The result was faster, more accurate suspicious activity detection, improved investigator productivity, and a better customer experience. HSBC reported a 60% reduction in case volumes and potential savings of £4 million by replacing an existing solution with Quantexa, while also expanding the platform to support additional use cases across the enterprise.

HSBC

Jennifer Shasky Calvery

Group Head of Financial Crime Risk and Compliance