Case Study: a food delivery brand achieves scalable data transcription support with Quantanite

Food Delivery Brand grows from 10 to 105 associates with Quantanite

Quantanite provided data transcription services for a food delivery brand that was facing challenges in maintaining its average handling time and managing weekly volume fluctuations. The client also needed to rapidly increase its workforce during the COVID-19 pandemic to support customers and efficiently select assignments from large queues.

Quantanite's solution involved analyzing AHT, creating a backup team for volume challenges, and using Google Classroom for efficient online training. As a result, the food delivery brand consistently achieved a 5/5 CSAT score. Quantanite grew the account from 10 to 105 associates in a short period and was retained as a vendor even after the client was acquired and removed other providers from its preferred list.