Case Study: Vienneau Insurance saves 6,000 hours with Quandri

How Vienneau reimagined renewals 85% ROI and 6,000 hours saved

Vienneau Insurance, a community-rooted Canadian insurance agency, faced significant operational strain due to the manual and time-intensive process of handling personal lines renewals. Their commitment to personalized service was challenged by a growing backlog, seasonal surges, and inefficient processes that prevented brokers from focusing on client relationships. To address this, they partnered with automation vendor Quandri to modernize their workflows.

By implementing Quandri's AI-powered renewal intelligence within their existing Applied Epic system, Vienneau automated the review of policy documents. The solution quickly cleared their renewal backlog, saving 6,000 hours per year and analyzing over 16,000 renewals monthly. This allowed brokers to shift to a proactive model, focusing on value-added conversations with clients. Since partnering with Quandri, Vienneau has achieved an 85.3% return on investment.

Vienneau Insurance

Shawn Kelly

Head of Operations