Case Study: Teleperformance Colombia achieves streamlined PCI DSS compliance and reduced vulnerability risk with QualysGuard (Qualys)

Teleperformance Colombia Optimizes Its own Vulnerability Management

Teleperformance Colombia, a growing provider of contact-center outsourcing and back-office services across the Americas and Europe, faced increasing customer and contractual demands to demonstrate strong IT security and PCI DSS compliance. As part of a strategic plan to become PCI certified, the company needed to implement continuous vulnerability management and efficient quarterly assessments but lacked an automated, scalable way to perform and track those audits.

Teleperformance selected QualysGuard PCI’s on‑demand service for network scanning, reporting and PCI submission, which quickly identified remediation needs and enabled the security team to build custom workflows and assign clear responsibilities. The solution streamlined their compliance process, helped reduce vulnerabilities and risk, and has since been expanded with QualysGuard Enterprise to harden internal systems and vet new servers.

Teleperformance

Carlos Alberto Carrizosa

Director of Information Security