Case Study: Tarrant County Medical Examiner’s Office achieves automated, streamlined documentation and cuts review time from a week to four hours with Qualtrax

Tarrant County Medical Examiner - Customer Case Study

Tarrant County Medical Examiner’s Office in Fort Worth, Texas, led by Crime Laboratory Manager Dr. Susan Howe, faced slow, paper-heavy quality management that drained time and risked accreditation. Routine tasks like the management system review took a week, purchasing required six to eight people, and staff struggled with bulky documentation and retrieval during audits.

Implementing Qualtrax — later moved to the Qualtrax Cloud — digitized records, automated workflows, and gave staff ready access to information. The change cut the management system review from a week to four hours, streamlined cross‑department processes, reduced audit prep scramble, and became part of the office culture as employees embraced the system.

Tarrant County Medical Examiner

Susan Howe

Crime Laboratory Manager