Case Study: Southwest Louisiana Crime Laboratory achieves streamlined ISO 17025 compliance and paperless document control with Qualtrax

Southwest Louisiana Crime Laboratory - Customer Case Study

Southwest Louisiana Crime Lab (SWLA) in Lake Charles is a regional forensic laboratory serving five parishes, accredited to ISO 17025/ASCLD/LAB and handling controlled substances, blood alcohol, DNA and fingerprint work. The lab struggled with the heavy documentation and organization demands of accreditation, relying on a shared server and paper files that made documents hard to find, revisions tedious, and long-term retention cumbersome.

After implementing Qualtrax—recommended via an industry forum—SWLA centralized its records and automated processes with Qualtrax’s workflow engine. The system streamlined document revisions and searches, tracked required reviews, training, vacations and other workflows, freed physical storage space, and improved compliance; today every staff member uses the system and document control is faster and more reliable.

Southwest Louisiana Crime Laboratory

Lynell Benoit

QA Manager